RESUME
Over the course of my career as a customer service representative and virtual assistant, I have:
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Enhanced my skills in customer relations, sales and technical support and administrative tasks.
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Received recognition as one of the top agents for reaching sales target and acquiring positive customer feedback.
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Increased team efficiency by suggesting agile methodologies.
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Familiarized the use of different CRM software.
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Honed my communication proficiency in handling different business related scenarios.
Professional
Info
Qualifications
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Substantial experience in the field of customer service and virtual assistance
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Completed customer service training courses which include sales, billing, retention and escalations
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Internet savvy, technically inclined and knows how to use different computer software
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Hardworking, determined, organized, fast learner, can work with less supervision and a team player
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Committed to learning and growing
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Amenable in working US time shift (graveyard)
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Experienced VA for 5 clients
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Has a fast and reliable internet connection at home (Please see speed test in images), Avast anti-virus, clear computer camera, VOIP system for calling and noise cancelling headset. Has a back-up device in case of power or internet outage
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Familiar with many office tools and online apps like G Suite, Dropbox and Outlook
More Information
I am applying as a General Virtual Assistant to:
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Consider this as my daytime job and earn a living ;)
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Learn and share what I already know to contribute to your business' growth and deliver results
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Build trust and superb relationship with my clients
Home based Virtual Assistant
(August 2018 - Present)
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Executive Assistant to an accomplished Digital Marketing Consultant
(September 2016 – July 2018)
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Worked for 2 clients with businesses in administrative services and real estate.
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First client (September 2016 – July 2018) – Full time employment
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Tasks include administrative duties, email and phone management, basic bookkeeping, file management, calendar management, data entry, research, basic website maintenance, Social media management, and project management.
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Second client (October 2016 –June 2017) – Part time employment
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Assigned to prepare different contracts, update spreadsheets and reports, follow up with clients and brokers and manage email marketing list.
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Virtual Assistant, Taskseveryday, 15th Flr, Chinabank Bldg, Samar Loop cor. Panay Road, Cebu Business Park, Cebu City
(December 2015 – September 2016)
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Worked as a virtual assistant and handled 3 different clients.
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First client assigned role – assistant to the property manager for 3 condominiums and responsible for handling maintenance and repair issues, responding to tenant complaints, collecting dues and more.
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Second client has a business in marketing. Tasks assigned were research and data entry plus some social media management.
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Third client had a business in real estate. Assigned tasks include creating a contract for each client by entering data taken from MLS printouts, email management and appointment setting.
Technical Support Specialist, Dreamscape Networks, AppleOne-Equicom Tower, Mindanao Avenue cor. Biliran Road, Cebu Business Park, Cebu City
(June 2015 – November 2015)
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Worked as a Technical Support Associate for online products and web hosting.
Customer Care Representative, Teleperformance Philippines Inc., Insular Life Bldg, Mindanao Ave, Cebu Business Park, Cebu City
(December 2013 – January 2015)
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Worked as Technical Support Representative and Sales Agent for a well known North American Telco account.
Work History
EDUCATION
Tertiary: Bachelor of Science in Marine Transportation, University of Cebu, March 2009
Secondary: Don Pablo Lorenzo Memorial High School, Zamboanga City, Batch 2006
Primary: Immaculate Concepcion Elementary School, Zamboanga City, Batch 2002